Privacy Policy

The longer version is below, written the way we would explain it at the front desk.

This is not our HIPAA notice

Worth saying plainly, because the two get confused.

This page covers this website. It is not our Notice of Privacy Practices, which is the formal document about your protected health information as a patient of the clinic.

Those are different documents doing different jobs. For the formal notice, ask the front desk or call (360) 989-1200 and we will get you a copy.

What this site collects

• The booking request: your name, phone, email, where it hurts, how long it has been going on, what it is keeping you from, and anything you type into the question box.
• The benefits check: your name, date of birth, ZIP code, phone, email, insurance provider, member ID and group number.
• The pain check: the three answers you tap, about the area, how long, and what it is affecting.
• Basic website analytics: pages viewed, roughly where in the world the visit came from, the device and browser used, and which site or search sent you.

Nothing here is hidden from you. If a form asks for it, you can see it on the screen before you send it.

Why we collect it

To contact you back, to get you on the schedule, and to check your insurance benefits before your first visit.

The analytics exist for one reason: to see which pages actually help people find the care they need, so we can fix the ones that do not.

We do not use this website to build advertising profiles about you.

About the member ID on the benefits check

The benefits check asks for a member ID and group number because your insurance company will not tell us anything about your plan without them.

That form is transmitted over an encrypted connection and delivered to the clinic. It goes to our staff so we can verify your coverage, and it is not used for marketing.

If you would rather not put a member ID on a web form, call (360) 989-1200 and give it to the front desk instead. That is a perfectly good option.

Who sees it

Our staff. And the vendors that host this website and deliver its form submissions to us, which handle the information only to make the forms work.

That is the whole list. We do not sell your information, we do not rent it, and we do not hand it to advertisers or data brokers.

Please do not send medical records through this site

This website is a good place to ask for an appointment and to start a benefits check. It is not the place to send protected health information.

Imaging reports, chart notes, surgical records, detailed medical history: none of that belongs on a general web form.

Tell us enough to reach you and to know roughly what is going on. Save the rest for your visit, or send it by fax to (360) 583-3442, or call us and we will tell you the right way to get it to us.

How long we keep it

We keep website form submissions for as long as we need them for the reason you sent them, and for our ordinary business records after that.

If you become a patient, your clinical record is kept separately, under the clinic’s medical records rules, not under this website policy.

Asking us to delete it

Email admin@gabbertclinic.com or call (360) 989-1200 and ask us to delete what you sent through the site.

Tell us the name and phone number you used so we can find the right submission.

Two honest limits. Deleting a website submission does not delete your patient chart, and records we are required to keep as a healthcare business stay where they are.

If the form is for a child

We do treat kids. When the patient is a minor, a parent or guardian should be the one filling in the form and giving us the contact details.

Changes to this policy

If how we handle website information changes, we update this page. Nothing sneaky, and no separate announcement to hunt down.

Questions about privacy

Ask us. A person will answer.

• Email: admin@gabbertclinic.com
• Phone: (360) 989-1200
• Gabbert Clinic, 7710 NE Greenwood Dr # 150, Vancouver, WA 98662